Privacy Policy

Oushk Pharmacy Privacy Policy

Effective Date: 19/10/2023

1. Introduction

Welcome to Oushk Pharmacy ("we," "us," or "our"). We prioritize your privacy and are dedicated to protecting and managing your personal data responsibly. This Privacy Policy explains who we are, how we collect, use, and share your personal data, and your rights concerning that information. It also provides guidance on how to contact us or the appropriate authorities if you have any concerns.

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 ("the Regulation"). As the 'data controller,' Oushk Pharmacy is responsible for managing the processing of your personal data.

2. Key Definitions

We, Us, Our: Oushk Pharmacy, operating as www.oushkpharmacy.com
Data Protection Officer: Mr. Bilal Hussain
Personal Data: Information related to an identifiable individual.
Special Category Personal Data: Sensitive data revealing characteristics like ethnicity, religious beliefs, or health information.

3. What Personal Data We Collect

We may collect the following:

Personal identification details: Name, address, contact details
Identity verification data: Date of birth
Health and medical information: Health profiles, gender, genotype, and biomarker data
Location information
Payment details: Billing information, transaction history
Website interaction data: Usage behavior, preferences
Responses from surveys, promotions, or competitions
We may also collect sensitive health-related information when you complete online questionnaires or request certain services. This data is crucial to provide you with accurate assessments, products, and services.

4. How and Why We Use Your Data

We only process personal information for legitimate purposes, including:

Complying with legal and regulatory requirements
Fulfilling contracts and agreements with you
Providing medical diagnoses and healthcare
Pursuing our or third-party legitimate interests
Processing data with your explicit consent
A detailed table outlining the purposes of processing and their legal bases can be found in the policy document.

5. Promotional Communications

We may contact you with updates on our services, offers, or new product launches. You can opt out of marketing communications at any time by:

Clicking the ‘unsubscribe’ link in our emails
Replying ‘STOP’ to our text messages
Updating your preferences through your account
We do not share your personal data with other organizations for marketing without your consent.

6. Data Sharing

We may share your personal data with:

Business partners and service providers
Third-party service providers like payment processors or delivery partners
Law enforcement agencies for legal purposes
Regulatory bodies when required
We ensure all third parties handle your data securely and only use it as needed to deliver services.

7. Where We Store Your Data

Your data may be stored at our offices or those of trusted partners. If transferred outside the European Economic Area (EEA), we apply appropriate safeguards to ensure data security.

8. Data Retention

We retain your data for as long as necessary to:

Provide services
Address any questions or complaints
Comply with legal obligations
When no longer required, data will be securely deleted or anonymized.

9. Data Security

We have implemented strong security measures to protect your personal information from unauthorized access, misuse, or loss. However, we acknowledge that no internet-based transmission is entirely risk-free.

If you require more information on protecting your personal data online, visit www.getsafeonline.org.

10. Monitoring

We may monitor communications, including calls and emails, for quality assurance, training, fraud prevention, and compliance purposes.

11. Credit Checks

To prevent fraud or make credit-related decisions, we may consult credit reference and fraud prevention agencies and share your account details with them.

12. Providing Information About Others

If you provide details about another individual, you confirm that they have authorized you to do so, and that they understand their data may be shared and processed in accordance with this policy.

13. Transferring Data Outside the EEA

If your data is transferred outside the EEA, we implement appropriate safeguards, including standard contractual clauses, to protect your personal information and ensure its secure processing.

14. Your Rights

You have the right to:

Access your personal data
Request corrections or deletion
Restrict processing or object to it
Receive data in a portable format
To exercise your rights, contact us using the details provided below.

15. Policy Updates

This policy was last updated on 19/10/2023. We may revise it periodically, so we encourage you to review it regularly to stay informed.

16. How to Contact Us

For questions or concerns regarding your data, contact us at:

Registered Office Address:
58 Long Lane, Broughty Ferry, Dundee, Scotland, DD5 1HH

Email: [email protected]
Phone: 0161 503 3731

Data Protection Officer: Mr. Bilal Hussain

17. Complaints

If you are dissatisfied with how we handle your data, you can file a complaint with the UK’s Information Commissioner’s Office (ICO) via https://ico.org.uk/concerns or by calling 0303 123 1113.