Frequently Asked Questions
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Feel free to submit an enquiry via the form and we will get back to you as soon as possible.
We recognise that you may have inquiries, and as such, we have included answers to frequently asked questions below. To begin, please utilise the tabs to choose the relevant section for your question. If you can't find the solution to your inquiry, please feel free to reach out to us.
Categories
General
Is this a legitimate method to access treatments?
Our service operates entirely within the bounds of the law and adheres to stringent regulations. Oushk Pharmacy holds registration with the General Pharmaceutical Council, and all our pharmacists are also registered with the GPhC. When prescribing any treatment, we strictly adhere to the guidelines provided by the National Institute for Health and Care Excellence (NICE) as well as other prominent national best practice recommendations. Our service is fully compliant with the same regulatory bodies responsible for overseeing your family GP practice and your local pharmacy.
Upon consultation, if our prescribers determine that prescribing treatment for you is both safe and suitable, they will issue an electronic prescription. This prescription is then transmitted to our pharmacy, where your medication is dispensed and shipped. Our pharmacy is also registered with the GPhC, ensuring that we exclusively provide genuine, licensed medication obtained through a traceable supply chain.
What is the operational process of the service?
We adhere to a three-step procedure to ensure the safety and appropriateness of any treatment request, as well as the secure delivery of the treatment. These three steps include:
Fill out the complimentary online consultation.
A comprehensive assessment by our Medical Team.
Payment and Delivery.
For additional details, please refer to our "How it operates" page.What assurances do I have regarding the legitimacy of Oushk Pharmacy?
Oushk Pharmacy is officially recognised as a pharmacy by the General Pharmaceutical Council.
Delivery
How can I track my order?
After your order has been dispatched, the courier service responsible for the delivery will send you a tracking number via email. This tracking number allows you to monitor the status and location of your items.
Should your order fail to arrive according to the expected schedule, we kindly request you to reach out to our customer care team for assistance.
Online Pharmacy
Do you disclose my information to my GP?
Please note that we may need to reach out to your GP to confirm information if required for certain treatments. This is only to ensure that any treatment prescribed is suitable for you and will not interfere with your other health conditions. If you are continuing a treatment, then we may also ask you to provide confirmation for this.
Payments
How do I pay?
We accept payments made by credit or debit card through our secure payment gateway.
