Returns, Refunds and Feedback
Customer Care
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Customer Care
We understand that there may be times when you wish to return an item purchased from us. While not all items are eligible for return, please refer to the policy below for those that can be returned.
Returns Policy for Medicines
Due to UK legislation, we cannot accept returns of any medicines. This includes all medications we sell, such as anti-malaria tablets, over-the-counter pain relief, antihistamines, as well as medicinal creams and liquids.
If you are uncertain whether a product qualifies as a medicine, please contact our customer service team for clarification.
Why We Cannot Accept Returns of Medicines
There are several reasons for this policy:
1. Regulatory Compliance: Medicines are strictly regulated by the UK government, and we must adhere to stringent guidelines regarding their storage, handling, and sale. Accepting returns could put us at risk of violating these regulations.
2. Safety Concerns: The safety and efficacy of medicines cannot be guaranteed if they are returned. Improper use of returned medicines can pose significant health risks, which is why we are required to destroy all returned medicinal products.
What to Do If You No Longer Want a Medicine
If you no longer wish to keep a medicine, you can take it to your local pharmacy for free disposal. Please do not return medicines to us.
For any further assistance or queries, please contact our customer service team.
Return of Unwanted Items (Non-Medicines)
If you wish to return an item that is not a medicine, please notify us within 14 days of receiving your parcel. Once authorization from our customer services team is granted, the return must be received within 14 days. Please note that you will be responsible for the cost of returning the items, even if your original order qualified for free delivery.
Errors or Damaged Items
We apologize if there is an error with your order or if items arrive damaged. In such cases, please contact our customer services team to arrange the return of the faulty or damaged goods. A return label will be provided via email to facilitate the process.
Refused Deliveries
You may refuse delivery only if the parcel arrives damaged. In this case, you must notify our customer services team within 7 days. Refusing a parcel is not an acceptable method for initiating the return of an unwanted item.
Parcels Returned by the Courier
If a parcel is returned to us by the courier without prior authorization, we will attempt to contact you to arrange resending the parcel.
For any questions or assistance, please reach out to our customer services team.
Feedback
At Oushk, we are dedicated to providing exceptional service and quality care to all our customers. We highly value your feedback and complaints, as they are crucial for helping us improve our services and address any issues promptly.
If you have any concerns or feedback, please reach out to us through our designated customer service channels available on our website. You can submit your feedback or complaints via our online form on the ‘Contact Us’ page, by email, or by calling our customer service team.
Upon receiving your complaint, we will promptly acknowledge it and begin an investigation to understand the issue thoroughly. We strive to resolve complaints quickly and effectively, keeping you informed throughout the process. Our dedicated team will provide a resolution or update within a specified timeframe, ensuring that your satisfaction and trust in our services are maintained.
Your feedback is invaluable to us, helping us continuously enhance our offerings and improve the overall customer experience. Thank you for helping us serve you better.